Customer Service Coordinator
E07199
Posted: 19/05/2024
- £26000 - £33000
- Essex
- Permanent
GENERAL PURPOSE OF THE POSITION
The Customer Service Coordinator acts as first point of contact for the customer and resolves any problems or concerns with the receiving, storing and shipping of goods.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Use the most appropriate method of communication when being the first point of contact for all customers;
· Develop and maintain effective working relationships with key customers to develop more business opportunities;
· Communicate with customers to obtain information to ensure correct measures are in place and all customer needs are met;
· Liaise with customers and the Customs Department to ensure all documents are received within the designated time frame;
· Coordinate with overseas agents/partners to effectively monitor progress of customer orders and update the customer accordingly;
· Support the Sales team by handling, processing and following up rate quotations within timescales set by Management;
· Pro-actively place calls with customers, assisting them with any problems they may have providing advice on all ETAs, vessel details, expected deliveries and any other requirements they may require in a professional manner;
· Be a focal point for all queries from Key Account Customers; and
· Any other duties as required by management for the smooth and efficient operation of the department.
CONTINUOUS IMPROVEMENT
· Work with the operations team to continually improve processes and business performance;
· Support changes in the role necessary to take the department and business forward; and
· Work to achieve personal objectives set at appraisal and/or those set monthly or quarterly.
KEY PERFORMANCE INDICATORS
· Achieve agreed individual objectives; and
· Understand and adhere to all company policies and procedures relevant to the role.
The hours are 9am to 5pm but with hybrid working (2 days in, 3 from home)
* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.
IND1
The Customer Service Coordinator acts as first point of contact for the customer and resolves any problems or concerns with the receiving, storing and shipping of goods.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Use the most appropriate method of communication when being the first point of contact for all customers;
· Develop and maintain effective working relationships with key customers to develop more business opportunities;
· Communicate with customers to obtain information to ensure correct measures are in place and all customer needs are met;
· Liaise with customers and the Customs Department to ensure all documents are received within the designated time frame;
· Coordinate with overseas agents/partners to effectively monitor progress of customer orders and update the customer accordingly;
· Support the Sales team by handling, processing and following up rate quotations within timescales set by Management;
· Pro-actively place calls with customers, assisting them with any problems they may have providing advice on all ETAs, vessel details, expected deliveries and any other requirements they may require in a professional manner;
· Be a focal point for all queries from Key Account Customers; and
· Any other duties as required by management for the smooth and efficient operation of the department.
CONTINUOUS IMPROVEMENT
· Work with the operations team to continually improve processes and business performance;
· Support changes in the role necessary to take the department and business forward; and
· Work to achieve personal objectives set at appraisal and/or those set monthly or quarterly.
KEY PERFORMANCE INDICATORS
· Achieve agreed individual objectives; and
· Understand and adhere to all company policies and procedures relevant to the role.
The hours are 9am to 5pm but with hybrid working (2 days in, 3 from home)
* We are only able to accept applications from candidates with previous experience for this role.
If you do not hear from us your application has been unsuccessful.
IND1
Richard Edwards
Operations Manager - Heathrow